While we hope every item received brings you 100% satisfaction, we know that sometimes whatever you’ve ordered just doesn’t fit the bill. If this is the case for you, then we do offer a 14 day full money-back guarantee*.
If you do wish to return something, we ask you read and follow the subsequent instructions:
1. Get in touch - Please contact us to let us know of your intention to return the item and return it to us within 14 days via a secure and insured service (at your expense).
2. Return items - Please return items in the same condition as they were received by you - damaged, broken or altered items – including personalised engraving, ring sizing, adjusted chains - will not be accepted for a refund.
3. Refund actioned - Once received, your refund will be made via the same method as payment within 48 hours. If payment was made via credit card, please allow 7 days once the refund is processed to show on your statement, depending on your issuing bank.
Please get in touch before returning any jewellery purchase, and if you have any queries or questions before, during or after your order, please contact us on 0207 370 2527.
*Please note: earrings are excluded from the 14 day Return Policy for hygiene reasons. This does not affect your statutory rights.